Falcon Quality ISO 9001, step by step

When you'd rather get direct answers and help from an expert

Blocks of one-to-one time with me, for the parts of certification you'd rather not work out alone. Most people use these alongside the course, when they hit something the video didn't quite cover.

Book a call

$175 for a single call. Five for $600, ten for $1,000. Buy time when you need it, not on a retainer.

How the calls work

No retainer, no minimum engagement, no scoping meeting before the scoping meeting.

  1. Buy a single session or a block

    One, Five or ten calls, paid up front. Blocks are good for twelve months, so you can spread them across a certification project rather than using them up in a fortnight.

  2. Book what you need, when you need it

    Pick a slot from my calendar. Sixty minutes each. Send anything you want me to look at beforehand and I'll have read it before we start.

  3. We work the actual problem

    Screen share, your documents open, my notes on what to change. Not a lecture on what clause 8.4 requires.

  4. You keep the recording

    Calls are on Zoom and I can record them on request, then send you the link. Worth doing when we work through a procedure, so you can go back to exactly what was said instead of trusting your notes.

Three ways to buy time

Same call whichever you pick. The blocks cost less per hour because they usually mean we're working a whole project rather than one question.

$175

A single call

One hour, no commitment. For a specific question or questions you want settled by someone who has answered it before.

Book one call
$600

Five calls

$120 an hour. Enough to get past obstacles, review the documents you're least sure about, or prepare for an audit.

Get started
$1,000

Ten calls

$100 an hour. Enough to carry you through a certification project from gap analysis to the Stage 2 audit, checking in as each stage comes up.

Get started

Not sure which fits? Book a free introductory call and tell me what you're facing. If the course or the free assessment would serve you better than paid time, I'll say so, you can always book calls later.

What this is and isn't

You do the work

At this price I'm not writing your quality manual or building your system. I'm making sure what you build is right, and stopping you spending three weeks on something that takes three days.

It pairs with the course

The course gives you the procedures, the forms and the order to build them in. The calls are for the places where your shop doesn't look like the example, which happens to everyone.

Bigger jobs are by quote

If you want the system built for you, or a full remote audit of an existing QMS, that's a different arrangement. Book a call and we'll work out what it involves.

Common questions

Do I need the course to buy calls?
No. Plenty of people have a system already and just want someone experienced to look at it. The calls stand on their own.
What if I run out of calls?
Buy another block, or a single call if that's all you need. There's no penalty and no pressure. Most people who finish a block have finished the project too.
What if I don't use them all?
Blocks are good for twelve months. Unused calls after that expire, which keeps the pricing where it is. If something happened that made twelve months impossible, tell me and we'll sort it out.
Can you attend our certification audit?
Not as a participant. Registrars don't allow a consultant to answer for you, and an auditor who senses you're being coached will dig harder. What I can do is prepare you thoroughly beforehand and help you close anything they raise afterwards.
Do you sign NDAs?
Yes. Send yours over before the first call. Your documents, processes and findings stay between us regardless.
Are you available on site?
Mostly this work is done remotely and works well that way. I'm based in Danville, California, so on-site visits are straightforward in the Bay Area and possible further afield. Ask and I'll quote it.

Not sure whether you need this yet?

Run the free gap analysis first. Fifty-nine questions, scored by section, with a written finding for every gap. Most people find it answers the question of how much help they actually need.