You'll reach me directly — Falcon Quality is a one-person practice, so there's no front desk and no account manager. I reply to every message, usually within two business days, and occasionally a little longer when I'm traveling.
Questions about certification, your quality system, or working together.
[email protected]Course access, billing, and privacy or data requests.
Danville, California.
Visits by appointment only.
Most messages turn out to be one of these. Going straight to the right place usually gets you an answer sooner than email.
Book a free 30-minute call. Tell me what you make and who's asking you to certify, and I'll tell you what the work involves.
Book a call →Run the free gap analysis — 67 questions, scored by section. Set aside 30 to 45 minutes; your answers save as you go.
Start the assessment →Course login problems, a missing scheduling link, an invoice or a receipt. Include the email address you bought with.
Email support →Writing about a project? It helps to mention which standard you're working to, roughly how many people you employ, and who is asking you to certify and by when.